CFBS Implementations eBook - Flipbook - Page 13
Post
Go-Live
13
• MONTHLY/PERIOD END SUPPORT
• LESSONS LEARNED REVIEW
Post go-live support is important because this is
when the financial data rolls into your Balance
Sheet,
Income
Statements,
and
other
decision-making reports & dashboards. It is
important for your financial team to gain a good
understanding on how to audit transactions and
following through on the transaction’s impact so
they can make the appropriate corrections.
Up to a week of support is allotted for the first
month-end close. This will include the review of
each subsystem to make sure transactions are not
orphaned and required processes have
completed. Post go-live support may need to be
extended to make sure your financial team is
comfortable and understands the system.
It is always best to hold a “lessons learned” review
after a project. Discuss what was learned about
your company and what other changes may be to
your advantage.
