CFBS Implementations eBook - Flipbook - Page 12
Cutover
12
ON-SITE SUPPORT
PRIORITY SUPPORT
The cutover over to the new system often involves
one or more consultants on-site to provide direct
support to the users. The typical period for on-site
support ranges from 1 to 3 weeks. This period
varies based on the level of impact to the business,
the amount of programming changes, and the
intricacies of the modules being implemented. For
example, clients that implement manufacturing
and/or warehouse management typically require a
longer period of support due to the complexities of
the applications.
Companies that focus on services and projects as
their line of business historically have a shorter
period of go-live support. However, they probably
will need much heavier month-end and on-going
support that coincides with projects closing out.
Distribution without warehouse management
normally has the shortest go-live period.
Regardless of the modules installed, clients always
receive Priority Support during the first month after
go-live with the same primary CFBS team
members they have been working with throughout
the project.
